1. Acceptance of terms
By creating a Hakim account, generating an API key, or sending a request through our platform, you agree to these terms on behalf of yourself and the organisation you represent. If you do not have authority to bind that organisation, do not proceed. If you disagree with any part of this page, your sole remedy is to stop using the service, we do not offer partial-accept.
2. The service
Hakim provides Arabic-first text-to-speech, speech-to-text, and voice cloning APIs hosted across EU-Frankfurt plus three GCC regions. The exact feature surface is whatever we document at /features and /models on your effective date. We may add features; we give 30 days' notice before we remove any documented feature behind a public endpoint.
3. Accounts & API keys
You are responsible for safeguarding your credentials and for every request made with them. Share API keys only over channels you control, rotate immediately via the dashboard if a key ever touches a public repository. We enforce at-most-one active session per passkey; reset via email recovery if you lose the hardware. Account sharing between distinct legal entities is prohibited.
4. Acceptable use
You must not use Hakim to generate synthetic speech impersonating a real identifiable person without their documented consent, to produce audio containing sexual content involving minors (a zero-tolerance line under UAE, GCC, and EU law), to circumvent election-integrity safeguards, or to knowingly process personal data of UAE, GCC, or EU residents in ways that violate their local privacy law. We operate automated abuse detection and will suspend keys that trip it, with a human review within 24 hours.
5. Fees & billing
Usage is metered per character (TTS) and per audio minute (STT) at the rates listed on /pricing on the day the request was served. We invoice monthly in arrears for enterprise plans, and via credit card at month-end for self-serve plans. Overages roll into the next invoice. Taxes (UAE VAT, KSA VAT, EU VAT) are added on top where applicable, we do not net gross-of-tax. Payments are due within 30 days; unpaid invoices may result in service suspension after a 14-day grace window.
6. Ownership of content
You retain every right you had before you sent us the data. We claim no ownership of the audio or text you pass through the API, and no ownership of the transcripts or generated audio we return. We do not train on your production traffic, the Data Processing Agreement linked from /compliance carves that out in contract language. If you opt into our optional human-evaluation programme we license the specific files you upload back to you with a named review team and a documented review period.
7. Availability & support
We target 99.9% monthly uptime calculated per region. The live p95 latency band, live region status, and rolling 30-day uptime are published at /status. Support response SLOs (24h email response on Maker plan, 4h Slack-Connect on Enterprise) are listed on /pricing and confirmed in your order form.
8. Termination
Either party may terminate for convenience with 30 days' written notice. We may terminate immediately on material breach, in practice that means the acceptable-use section above, non-payment beyond the 14-day grace window, or a good-faith determination that continued service puts real users at risk. On termination you have 30 days to export data via the API; after that we purge in line with the retention windows on the privacy policy.
9. Warranties & disclaimers
We warrant that the service will materially conform to its documentation. We do not warrant that output transcripts or generated audio are free from errors or fit for any particular purpose, voice AI is probabilistic, and you are responsible for whatever downstream use you apply it to. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
10. Limitation of liability
Except for claims arising out of our breach of the Data Processing Agreement or our indemnification obligations, each party's aggregate liability is capped at the fees paid by you in the 12 months preceding the claim. Neither party is liable for indirect, special, consequential, or lost-profits damages, even if advised of the possibility. Statutory rights that cannot be excluded under applicable law are not affected by this cap.
11. Indemnification
We defend you against third-party claims that the service, as delivered by Hakim, infringes a valid UAE or EU patent, copyright, or trademark. You defend us against third-party claims arising out of your content or your use of the service in violation of these terms. Both indemnities are subject to prompt written notice, sole control of the defence, and reasonable cooperation by the indemnified party.
12. Governing law & disputes
These terms are governed by the laws of the United Arab Emirates without regard to conflict-of-laws rules. Before filing, the parties agree to 30 days of good-faith executive negotiation. Unresolved disputes are subject to the exclusive jurisdiction of the Dubai International Financial Centre (DIFC) Courts. Nothing in this section prevents either party from seeking urgent injunctive relief in any competent court.
13. Changes to these terms
We may update these terms on 30 days' notice by email to the workspace owner and a pinned entry in /changelog under the terms tag. If you disagree with a material change, your remedy is to terminate for convenience before the effective date. Continued use after the effective date constitutes acceptance.
14. Contact
Legal notices: legal@tryhakim.ai. The registered office, trade-licence number, and tax registration for the United Arab Emirates entity are shared on request via legal@tryhakim.ai for procurement, due-diligence, and notice-of-claim purposes.